Customer Services

As an existing customer, you may like to contact us for a number of reasons. Our customer services page aims to guide you to the right people within our team. Please see below for the appropriate contact details.


Interested in a loan on your vehicle? Our friendly sales team can help.
  • 0333 577 1990

Opening Hours

Top Up your loan

If you currently have a loan with us and would like to top up, please contact our sales team.
  • 0333 577 1990

Opening Hours


Making a payment for your loan is straight forward. Just contact our helpful collections team.
  • 01784 424879

Opening Hours

General Enquiries

For general queries, please contact our team and we will be more than happy to help.
  • 01784 424879

Opening Hours

0333 577 1990
Talk to us
01784 424879
Write to us
Ashford House
41-45 Church Road
TW15 2TY
Email Us
Our customer services page aims to guide you to the right people within our team.

Representative APR


Total Amount of Credit


Monthly Payment


Fixed Annual Interest Rate


Total Amount Repayable

12 Months



Representative APR
Warning: Late repayments can cause you serious money problems. Your vehicle is at risk if you fail to repay the loan. For help or advice, please visit Money Advice Service
Authorised and regulated by the Financial Conduct Authority under number 677922. Auto Advance Logbook Loans is a trading name of DTW Associates Limited, registered in England and Wales under number 05305220. Registered address: Ashford House, 41-45 Church Road, Ashford, Middlesex, TW15 2TY.
* Cash within hours: applies to enquiries that are submitted on working days before 2:30pm, whilst allowing for administration, underwriting and processing. However, we are able to process enquiries outside of regular working hours at customers' place of work or household. This is entirely dependant on customers' needs.
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